How to Identify a Refurbished MacBook Pro by the Serial Number

Locate the MacBook Pro's serial number. Click on the Apple icon in the upper left corner of the screen in the menu bar. Select 'About This Mac.' Click the 'More Info' button in the About This Mac menu. The MacBook menu will appear. Find the words 'Serial Number' in the list that appears under Hardware Overview. A combination of numbers and letters appears to the right of the entry. This is the serial number.
Call Apple Store Customer Service at (800) 676-2775. Follow the prompts in the automated phone system to connect you to a customer service representative.
Ask the customer service representative to verify if the serial number on your MacBook Pro is from a refurbished model. Give the representative the computer's serial number. The representative will tell you if the serial number belongs to a computer that Apple refurbished.
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